Understanding Your Options
At CodeSpacing, we strive to ensure that our customers have a seamless and satisfactory experience with our products. To maintain transparency and clarity regarding refunds, we’d like to outline our refund policy to help you make informed decisions before making a purchase.
Why Refunds Are Limited
Digital products, such as plugins and software, are intangible goods that can be easily duplicated and distributed. Once a customer has access to the product, there’s no way for the seller to guarantee that it hasn’t been copied or shared. Additionally, the nature of digital downloads means that the product is often available for immediate use, making it impractical to issue refunds after the fact.
Why We Can’t Accept Refunds for Mistaken Purchases or Changes of Mind
Refunds for mistaken purchases or changes of mind are generally not accepted. While we understand that purchasing digital products can sometimes be challenging, our policy aligns with industry standards and ensures fairness to all parties involved.
The Importance of Trying Demos and Seeking Clarifications
Before making a purchase, we highly recommend trying out our product demos and reaching out to us for any clarifications or questions you may have. Our demos offer a firsthand experience of our products, allowing you to assess whether they meet your specific needs and expectations.
Codecanyon Refund Rules
To provide further clarity, here are the refund rules outlined by Codecanyon, our trusted platform for digital product distribution:
- Item Not as Described or Broken: If the item is materially different from what was described or is broken, you may be eligible for a refund.
- Item Doesn’t Work the Way it Should: If the item doesn’t work as intended, you may be eligible for a refund.
- Item Has a Security Vulnerability: If the item contains a security vulnerability that is not resolved by the author, you may be eligible for a refund.
- Mistaken Purchase or Change of Mind: Refunds are generally not provided for mistaken purchases or changes of mind.
- No Longer Need the Item: Refunds are generally not provided if you no longer need the item.
- Item Support: Item support is included with your purchase, and refunds are generally not provided for lack of support or response from the author.
- Eligibility Period: Refund requests must be submitted within the refund eligibility period, typically 30 days from the date of purchase.
Our Commitment to Customer Satisfaction
While refunds may not be possible for mistaken purchases or changes of mind, we are committed to providing exceptional customer support and assistance. If you encounter any issues or have questions about our products, please don’t hesitate to reach out to us. We’re here to help ensure that you have a positive experience with CodeSpacing.
Thank you for choosing us. We appreciate your understanding of our refund policy and look forward to serving you with high-quality products and support.
